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Customer Service
Dear Customer,

Outstanding quality and perfect craftsmanship have absolute priority at HUGO BOSS. However, in the rare event that you should have reason for complaint about any of our products, this section provides you with assistance and answers to the FAQ's of returning merchandise.

Customer Service - FAQ


Filing a complaint - how do I go about it?

If a product is deficient, we kindly ask you to contact the dealer. Please get in touch directly with the store or shop where the item was purchased. The dealer will handle the necessary processing and forwarding. Please understand that such complaints cannot be settled directly with HUGO BOSS.


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Your dealer is too far away?

You also have the option of sending the merchandise to the retailer. The further processing will automatically be initiated by the dealer.


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Missing buttons - where can I get new ones?

Simply send a sample button plus the name and item number of the garment directly to HUGO BOSS Customer Service. Provided the buttons are available, we will be pleased to send you one.


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Recommendations on how to clean garments?

To maintain the high quality of the clothing, garments should be cleaned at regular intervals. Information and instructions can be found on the labels in each garment. If you have any additional questions, please contact your local dealer, who will be glad to help you.


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How can I backorder individual garments or purchase garments pictured in advertising?

In such cases, please contact your dealer directly. He or she will order the desired product from HUGO BOSS if necessary. We regret that HUGO BOSS cannot fill direct orders from end consumers.

If you have any further questions, please contact our Customer Service Department:

HUGO BOSS AG
Customer Service Department
Dieselstrasse 12
72555 Metzingen
Germany 

Phone:    +49 (0) 7123 94-2602
Fax:    +49 (0) 7123 94-2043
E-Mail:    Customerservice@hugoboss.com


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